Last updated: 1 August 2026
Order cancellation
An order may be cancelled before it has been dispatched. Please contact Home Sajawat as soon as possible and provide the order number and registered contact details.
Once an order has been dispatched, it cannot be cancelled.
Returns and exchanges
Home Sajawat does not accept returns or exchanges for change of mind. A replacement is available only when the customer receives a product that is damaged in transit, defective, missing from the parcel or different from the product ordered, subject to verification.
Reporting a damaged, defective, missing or wrong product
The issue must be reported within 24–48 hours of delivery. Please retain the product and all original packaging and provide:
- a clear, continuous unboxing video;
- photographs of the outer packaging and shipping label; and
- photographs or video clearly showing the issue.
Claims submitted after the reporting window or without sufficient evidence may not be eligible for replacement or refund. The product must not be installed, used, altered or damaged after delivery while the claim is being reviewed.
Replacement and refund
After verification, an eligible claim will normally be resolved through replacement of the affected product. If an eligible replacement cannot be provided, Home Sajawat may approve a refund.
Approved refunds are processed within 3–5 business days. The time taken for the amount to appear in the customer's account may vary depending on the bank or payment provider.
For an eligible prepaid cancellation made before dispatch, the refund will be processed to the original payment method. Any approved refund for an online payment will also be issued to the original payment method unless otherwise required.
How to contact us
Please use our Contact Us page for cancellation, replacement or refund requests and include the order number, registered contact details and the required evidence.