Last updated: 1 August 2026
Order processing and dispatch
Orders are normally processed and dispatched within 24–72 hours after successful order confirmation and, for prepaid orders, payment confirmation. If an item requires additional processing time, our team will contact the customer using the details provided with the order.
Delivery
Orders are shipped through our delivery partners to the shipping address provided at checkout. Delivery time after dispatch depends on the destination, courier network and service availability. Any delivery estimate is indicative and may be affected by circumstances outside our direct control.
Customers are responsible for providing a complete and accurate address and an available phone number. Address changes can only be requested before dispatch and remain subject to confirmation by our team.
Tracking details will be shared when they are available from the delivery partner.
Transit damage or wrong product
Please inspect the parcel promptly after delivery. Any transit damage, missing item or wrong product must be reported to Home Sajawat within 24–48 hours of delivery.
To allow us to verify the claim, please retain the product and all original packaging and share:
- a clear, continuous unboxing video;
- photographs of the outer packaging and shipping label; and
- photographs or video clearly showing the damage, missing item or wrong product.
Claims submitted after the reporting window or without sufficient evidence may not be eligible for replacement or refund. Verified claims are handled under our Cancellation, Replacement & Refund Policy.
Delivery support
For delivery assistance, please use our Contact Us page and include your order number and registered contact details.